At vf138, your privacy is not a compliance checkbox — it is a core part of how we build and operate this platform. This Privacy Policy explains exactly what personal data we collect from Malaysian players, how we use it, who we share it with, and the rights you hold over your own information.
We collect registration details, identity verification documents, transaction records, device/browser data, and gameplay activity to operate and secure your vf138 account.
Your data is used to process transactions, verify identity, prevent fraud, fulfil regulatory obligations, personalise your experience, and provide customer support in English, Bahasa Melayu, and Mandarin.
We do not sell your personal data. Sharing is limited to payment processors (including Malaysian e-wallet and FPX providers), licensed game suppliers, and regulatory or law enforcement authorities as required.
All data in transit is protected by 256-bit SSL/TLS encryption. Data at rest is stored on encrypted servers with strict access controls, regular security audits, and intrusion detection systems.
You have the right to access, correct, delete, and port your personal data. You may also object to or restrict certain processing activities. Submit requests to [email protected] at any time.
We use strictly necessary, functional, and analytical cookies to maintain platform performance and improve user experience. You can manage cookie preferences through your browser settings.
This Privacy Policy ("Policy") describes how vf138 ("Company", "we", "us", "our"), the operator of the online gaming platform accessible at https://vf138.cam ("Platform"), collects, processes, stores, shares, and protects the personal data of individuals ("you", "User", "Player") who access or use the Platform.
vf138 is committed to handling your personal data responsibly and in accordance with applicable data protection principles. This Policy applies to all Users of the Platform, including registered players, visitors browsing the Site, and any individual whose data we process in connection with the provision of gaming and betting services to players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam.
By registering for an account, accessing the Platform, or otherwise providing your personal data to vf138, you confirm that you have read and understood this Privacy Policy. Where your consent is required as a lawful basis for processing, we will request it explicitly and separately. Please review this Policy carefully and contact us at [email protected] if you have any questions before using the Platform.
Scope: This Policy covers all personal data processed through the vf138 Platform, including our website, any mobile-optimised interface, and all associated player account, payment, and customer support services. It should be read alongside our Terms & Conditions.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
vf138 acts as the Data Controller for all Personal Data collected from Users of the Platform. As Data Controller, vf138 is responsible for ensuring that Personal Data is processed lawfully, fairly, and transparently, in accordance with applicable data protection laws and the principles set out in this Policy.
For all data protection enquiries, subject access requests, or privacy-related complaints, you may contact our data protection point of contact at [email protected]. We aim to acknowledge all privacy-related requests within 5 business days.
We collect Personal Data from you in the following categories, depending on how you interact with the Platform:
| Category | Examples | Source |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number, username, password (hashed) | Provided by you at account creation |
| Identity Verification | MyKad / passport / driver's licence copy, selfie photograph, proof of address | Provided by you during KYC |
| Financial Data | Payment method details (e.g., Touch 'n Go, Maybank, CIMB account name), transaction history, deposit/withdrawal records | Provided by you; generated by platform |
| Gaming Activity | Game sessions, bet history, wager amounts, game preferences, bonus usage, win/loss records | Generated automatically on Platform |
| Technical Data | IP address, device type, operating system, browser type, session timestamps, referral URL | Collected automatically via cookies and logs |
| Communications Data | Live chat transcripts, email correspondence, support ticket content, language preference | Generated through support interactions |
| Marketing Preferences | Opt-in/opt-out status for promotional communications, preferred notification channels | Provided by you; updated via account settings |
vf138 does not collect full payment card numbers or banking credentials directly. Payment processing involving Malaysian FPX, DuitNow, or e-wallet channels is handled by certified third-party payment processors. vf138 receives only a tokenised reference and transaction confirmation, not your raw payment credentials.
vf138 processes your Personal Data on one or more of the following lawful bases:
vf138 uses the Personal Data we collect for the following specific purposes:
vf138 does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We share your data only in the following circumstances and with appropriate safeguards in place:
vf138 retains your Personal Data only for as long as is necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.
vf138 implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, loss, destruction, alteration, or disclosure. Our security framework includes, but is not limited to:
In the event of a personal data breach that poses a significant risk to your rights and freedoms, vf138 will notify affected players without undue delay and will report the breach to the relevant regulatory authority as required under applicable law.
Security Reminder: While vf138 maintains robust technical safeguards, you are responsible for keeping your account credentials secure. Use a strong, unique password for your vf138 account and never share your login details with anyone.
vf138 uses cookies and similar tracking technologies on the Platform to ensure proper functionality, remember your preferences, and understand how users interact with our services. We use the following categories of cookies:
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to log in or complete financial transactions. For detailed guidance on managing cookies in your specific browser, consult your browser's documentation.
vf138 does not use third-party advertising cookies or cross-site tracking technologies that profile your browsing behaviour across external websites.
Subject to applicable data protection law and certain legal limitations, you have the following rights in respect of your Personal Data held by vf138:
Request a copy of the Personal Data vf138 holds about you and information about how it is processed.
Request correction of inaccurate or incomplete Personal Data held in your account or our records.
Request deletion of your Personal Data where processing is no longer necessary or lawful, subject to retention obligations.
Request that processing of your data be restricted in certain circumstances, such as while a dispute is resolved.
Receive your Personal Data in a structured, machine-readable format and transmit it to another service provider.
Object to processing based on legitimate interests, including profiling for responsible gambling purposes.
Where processing is consent-based (e.g., marketing), withdraw your consent at any time without penalty.
Lodge a complaint with the relevant data protection or gaming regulatory authority if you believe your rights have been infringed.
To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request" and include sufficient information to verify your identity. We aim to respond to all valid requests within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days, of which we will notify you.
Certain rights are subject to legal limitations. For example, vf138 may decline an erasure request where retention of data is required to comply with anti-money-laundering obligations or to defend against a legal claim. We will always explain the reason if we are unable to fulfil a request in full.
The vf138 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect, process, or retain Personal Data of persons under 21 years of age. All registration flows include an age declaration, and KYC verification is used to confirm compliance with this requirement.
If vf138 becomes aware that Personal Data has been collected from an individual under the age of 21 — whether through misrepresentation at registration or subsequent discovery — we will immediately suspend the relevant account, delete all associated Personal Data to the extent permitted by law, and return any deposits made. Any winnings generated by an underage account will be forfeited.
If you believe that a minor has created an account on the vf138 Platform, please notify us immediately at [email protected] so that we can take appropriate action without delay.
As an internationally licensed online gaming platform serving players in Malaysia and other jurisdictions, vf138 may transfer your Personal Data to countries outside Malaysia for the purposes described in this Policy — for example, to game content suppliers or third-party service providers whose infrastructure is hosted in other jurisdictions.
Where such transfers occur, vf138 ensures that appropriate safeguards are in place to protect your Personal Data to a standard at least equivalent to that described in this Policy. Safeguards may include contractual data protection clauses, third-party data processing agreements, or reliance on recognised international data transfer frameworks applicable to the relevant jurisdiction.
You may request further information about the safeguards applicable to any specific international transfer by contacting [email protected].
vf138 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Material changes will be communicated to registered players via email notification or a prominent on-site notice at least seven (7) days before the revised Policy takes effect, where reasonably practicable.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any amended Policy constitutes your acknowledgment of the changes.
For any questions, concerns, or requests relating to this Privacy Policy or vf138's data protection practices, please contact us through the following channels:
For information on how we handle responsible gambling data and self-exclusion records, please visit our Responsible Gambling page. For the full terms governing your use of the Platform, please refer to our Terms & Conditions.
Data Protection Reminder: vf138 will never contact you to request your account password or full payment credentials via email or live chat. If you receive any communication purporting to be from vf138 that requests such information, please treat it as fraudulent and report it to [email protected] immediately.
Our support team is available around the clock to help with privacy queries, data rights requests, or any concerns you have about your vf138 account. You can also read our FAQ for quick answers.
vf138 is committed to protecting your personal data. For players aged 21 and above only. Play responsibly.